The Gift Card will expire 24 months from purchase or last use. Making a purchase or a balance enquiry refreshes the 24-month expiry period.
My gift card has expired. Can you help?
After two years of inactivity, the gift card will expire and any remaining balance will no longer be available. Unfortunately, once a gift card has expired, it can’t be reinstated.
I cannot access the eGift Card because I am not receiving the 2FA code by email. What should I do?
If you were sent the eGift card as a gift, please check with the gift sender to ensure that they have input your mobile number correctly (they can check this by following the steps below).
The gift sender can look at the confirmation email they will have received to check all recipient details have been entered correctly. If any details are incorrect, they can click to edit and update them.
If the mobile number needs to be amended, please ask the gift sender to contact us.
If you are the sender, you can check the 2FA number is correct by clicking the modify link in your order confirmation email. You will have the option to amend the 2FA mobile number and the delivery email address.
Why hasn't my eGift card arrived? I was expecting the delivery ASAP.
It may be worth taking a moment to check your spam or junk folders, just in case your eGift Card has been filtered there. You might also like to confirm that the delivery email address was entered correctly. You can check this in your order confirmation email.
For your peace of mind, all gift card orders are subject to our security checks. On occasion, these can result in a short delay to delivery. If there’s anything you need to know, we’ll be in touch to keep you informed.
I’ve been forwarded an email to download an eGift Card, but it isn’t working. What should I do?
If your email address wasn’t originally selected as the recipient when the gift card was purchased, you won’t be able to download it from the link provided.
In this case, you may wish to contact the purchaser and ask them to download the eGift card, which will include the barcode and PIN, and then forward it on to you. Alternatively, the purchaser can get in touch with us and we’ll be happy to update the delivery email address. For security reasons, we’re only able to make this change at the request of the purchaser.
Can you help with a gift card query relating to a gift card order I placed for a business?
We’re here to help with any queries relating to orders placed on this website. For business orders or promotional gift cards, the gift card issuer will be best placed to assist you further.
Can you help with a gift card query relating to a gift card purchased in a John Lewis store?
We’re here to help with any queries relating to orders placed on this website. For queries about gift cards purchased directly in store, please contact XXXXXXXXXX
Can you help with a gift card query relating to John Lewis promotions?
We’re here to help with any queries relating to orders placed on this website. For queries relating to promotional gift cards, please check here: https://www.johnlewis.com/customer-services/email-us?source=contact-us+%7C+productStockInformation+%7C+productStockInformationOther&t=giftCard-claimingGiftCard
Can I purchase a gift card or eGift card for business use?
For business orders over £1,000, please call 03456 037 979 or email business@johnlewis.co.uk
For business orders under £1000 (managed by Voucher Express), please call 03301 230 351 or email johnlewiscorporate@voucherexpress.co.uk.
Where can I spend my John Lewis gift card?
John Lewis gift cards can be used in John Lewis & Partners shops across the UK, as well as online at johnlewis.com. They can also be redeemed at Waitrose & Partners shops.
John Lewis & Partners gift cards are very flexible, but there are a few exclusions to be aware of. See the full list of exclusions here- https://www.johnlewis.com/customer-services/prices-and-payment/gift-cards
You cannot use the gift card or e-gift card to discharge indebtedness in respect of an account card or credit card issued by John Lewis plc, Waitrose Limited or John Lewis Financial Services Limited, nor can you use it for the purchase either directly or indirectly of any financial product or service, including John Lewis Partnership gift vouchers.
Can I send a personal message with the Gift Card?
Yes, you will be given the option to write a personal message when purchasing your Gift Card online. Your message will be included in the gift that is posted to your recipient.
Who do I contact if I have a query about an order for www.johnlewisgiftcard.com?
If you have a question either before or after placing your order please call our distributors Voucher Express on 0330 123 0350 or email them at johnlewis@voucherexpress.net. If you are calling regarding an existing order, please have your order number to hand.
Calls are charged at the local rate, lines are open Monday to Friday, 9am - 5pm and Saturdays 9am to 12:30pm.
How do I download my eGift card?
Simply select the “Download your eGift Card” link in your eGift Card email.
If the sender has added an extra layer of security, you’ll be asked to confirm your email address and then enter a verification code sent to your mobile phone. Once entered, your eGift Card will download.
If two-factor authentication wasn’t enabled, you’ll only need to confirm your email address before your eGift Card downloads, without the additional step.
Can I send a Gift Card in the post?
Yes you can send John Lewis Gift Cards in the post. Visit our Gift Card page to send a Gift Card in the post.
Can I change the delivery date on a gift card?
Once your order has been confirmed, we’re only able to make limited changes to the delivery timing of your eGift Card. If you’ve selected a future date, we can arrange for it to be sent now. However, we’re unable to move the delivery to a later date. If you want your eGift card sent now, contact us by email or telephone.
Can I send an eGift Card to my self to print or forward on?
You can choose to have your eGift Card delivered to your own email address if you’d prefer to share it personally. Once received, you can simply click the link to download the eGift card, and then forward the eGift Card on, or pass along the barcode and PIN to your recipient.
It’s worth noting that only the email address selected at the time of purchase will be able to download the eGift Card. If you forward the original download email, the recipient will not be able to access it directly. In this case, you can either download it yourself and share it, or contact us and we’ll be happy to update the delivery email address for you. For security, we can make this change only at your request as the purchaser.
Can I print My E-Gift Card?
Yes, you’re welcome to print your eGift Card if you’d prefer a physical copy. Simply download it first, making sure the printed version includes the 19‑digit card number and PIN so it can be used with ease.
What payment methods do you accept for eGift Card?
We accept VISA, Mastercard, American Express, and Maestro cards, as well as Google Pay and ApplePay.
Can I send a personal message with the eGift Card?
Yes, you will be given the option to write a personal message when purchasing your eGift Card online. Your message will be included on the email that is sent to your recipient.
What does my recipient receive?
On your specified delivery date and time, your recipient will receive an email containing your chosen banner design, your personal message and a link for them to access their eGift card.
What will appear on my debit/credit card statement?
John Lewis eGift Card and gift card orders are processed by Voucher Express. The purchase will appear on your credit/debit card statement as 'Voucher Express'.
