Gift Card terms and conditions (UK, Jersey & Guernsey)

UK: A Gift Card or eGift card can be used in full or part payment for; a. any products purchased from B&Q stores in the UK (excluding concessions and cafes) b. products purchased at www.diy.com (excluding products ‘sold and shipped by verified sellers’) with the exception of the following type of card; any Gift Card or eGift card denominated in Euros (€) Any Decorating Card or Gift Card beginning with the following numbers 5045 0756 65** **** ***

JERSEY & GUERNSEY: A Gift Card or eGift card can be used in full or part payment for; a. any products purchased from B&Q stores in the UK (excluding concessions and cafes) b. products purchased at www.diy.com excluding products ‘sold and shipped by verified sellers’ with the exception of the following type of card; any Gift Card or eGift card denominated in Euros (€) Any Decorating Card or Gift Card beginning with the following numbers 5045 0756 65** **** ***

A Gift Card cannot be used for purchases from B&Q call centres.

1. The minimum value needed to activate a Gift Card is £1 and the maximum value which can be stored on a Gift Card is £1000.
2. The minimum value needed to activate an e-Gift card is £10 and the maximum value which can be stored on a eGift card is £50 (only available in £ sterling).
3. For fraud prevention reasons B&Q is unable to accept temporary B&Q Account Cards, Trade UK Cards or business cheques to pay for, or top up, a Gift Card.
4. In the event that any payment used to activate or top up a Gift Card is not authorised, or otherwise defaults, any corresponding amount added to the Gift Card will be removed.
5. When products are purchased using a Gift Card, no change will be given in cash but any value remaining on a Gift Card will be shown on the till receipt and can be used in full or part payment for future purchases. Where a Gift Card holder wishes to use a Gift Card to buy products with a value higher than the value on the Gift Card, he/she will be required to pay the difference in value.
6. The value on a Gift Card cannot be exchanged for cash or refunded. Where B&Q agrees to provide a refund for products purchased using a Gift Card, the amount of the purchase price paid using that Gift Card will be reimbursed by way of a credit note for use in B&Q stores.
7. A Gift Card cannot be used to buy age restricted products unless the purchaser can prove he/she is of at least the relevant age.
8. A Gift Card that has been purchased will expire and any remaining value will be removed if the Gift Card is not used to make a purchase, top-up or balance enquiry during any period of five consecutive years (see the reverse of card).
9. A Gift Card that has been given or issued as part of a promotion will have variable expiry dates, please refer to the promotional material or information that will be accompanied with the gift card or eGift card. A promotional gift card cannot be topped up. If a promotional gift card is not used within the specific time period any remaining value will be removed from the Gift Card.
10. A Gift Card will expire if it has a zero balance on the card for a period of one year or more.
11. Please keep the Gift Card safe and treat it like cash. B&Q does not collect and store personal information on the holders of Gift Cards and therefore, if a Gift Card is used without the consent of the Gift Card holder, or is lost, stolen or damaged, B&Q cannot replace or reimburse the value on the Gift Card.
12. B&Q eGift Cards purchased via this channel are for business use and are not intended for resale.
13. B&Q may take any action it considers appropriate if it has reasonable grounds for believing you are misusing the B&Q Gift Card Scheme. This may include withholding all or part of the value credited on a Gift Card.
14. B&Q may vary these terms and conditions for legal, security or regulatory reasons or may suspend or discontinue the B&Q Gift Card scheme at any time. B&Q will give such notice of any variation of the terms and conditions or any suspension or discontinuance of the B&Q Gift Card scheme as is reasonably possible, whether by notices displayed in B&Q stores, on www.diy.com or otherwise. If the B&Q Gift Card Scheme is discontinued B&Q will give Gift Card holders a reasonable period to use any remaining value on the Gift Cards.
15. Gift Cards cannot be purchased in conjunction with any other discount card, such as the staff discount card, diamond discount, trade discount.
16. Gift Cards (known as ‘corporate’ or ‘B2B’ gift cards) bought through for example an employee benefit or loyalty platform (not exclusive to just these two) where a discount is applied cannot be used in store or online in conjunction with a trade discount card or Diamond Card.
17. Use of any intellectual property, including but not limited to the B&Q logo or Gift Card imagery, is strictly prohibited without written prior consent. Please contact our B2B sales team at Voucher Express on 0371 200 0723 or email them at bandqb2b@voucherexpress.co.uk should you wish to use B&Q intellectual property.
18. These terms and conditions do not affect your statutory rights.

B&Q Gift Cards are issued by and remain the property of B&Q Limited, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, SO53 3LE. Company No. 00973387.

Voucher Express Terms of Purchase T&Cs for B&Q e-Gift Cards

1. For e-Gift Card online order enquiries, please call: 0371 200 0723.
2. Your e-Gift Card will be valid for 5 years from the last transaction (transaction include balance enquiries). Any remaining balance will be cancelled on the expiry of the validity period
3. To redeem in a B&Q store, you can either: print the e-Gift Card and present to the cashier, or display the e-Gift Card on a mobile phone or tablet device for the cashier to scan the barcode. To process at a self-checkout, select ‘Finish & Pay’ once you have scanned your items, select ‘Gift Card’, and then scan the barcode in your e-Gift Card.
4. Sales of B&Q e-Gift Cards are made, managed and fulfilled by Voucher Express - a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon. HG4 1PB, established 1947 and registered in England 453174. VAT Reg No: GB 169725424. Voucher Express is the seller of the e-Gift Cards.
5. B&Q e-Gift Cards supplied by this website are in £ sterling and can be used as full or part payment for any products purchased from B&Q stores in the UK (except concessions and cafés in B&Q stores) and online at www.diy.com. An e-Gift Card cannot be used for purchases from B&Q call centres or in B&Q stores outside the UK including Jersey & Guernsey.
6. Risk will pass to the customer upon delivery and title will pass upon receipt of payments in full. Neither Voucher Express nor B&Q can be held responsible for lost, stolen or damaged eGift Cards following delivery to the recipient. e-Gift Cards will NOT be replaced or refunded if lost, stolen or damaged. Neither Voucher Express nor B&Q Limited is responsible for funds on the Card used without your knowledge.
7. B&Q e-Gift Cards cannot be exchanged for cash and cash refunds will not be available for products purchased with this Card. Voucher Express is not directly linked to B&Q and can take no responsibility for products and services offered by B&Q Limited. 
8. Cleared payment is required prior to the despatch of orders. Payment is taken automatically at the time of purchase by Voucher Express if payment by card, Google Pay, Apple Pay or PayPal is chosen. If payment by BACs is selected, a pro-forma invoice will be provided, and the order will only be despatched once cleared payment has been received. Your credit/debit card statement will read 'Voucher Express'. We reserve the right to decline any order without providing explanation. B&Q Limited will not be given access to your credit/debit card details.
9. The B&Q B2B site is intended for corporate use only. Any orders placed by an individual will subsequently be cancelled and refunded and will not be processed.
10. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the law of England, Wales and Ireland. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
11. Force Majeure: Voucher Express cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control. Examples of this might include: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
12. Breach of these conditions will entitle Voucher Express to seek the appropriate legal remedy available for injunction, damages or otherwise.