Jo Malone London Official e-Gift Card Store

Frequently Asked Questions

Under UK GDPR and the UK Data Protection Act (DPA) 2018, Jo Malone Limited and its affiliate Estée Lauder Cosmetics Limited are the Data Controllers and Voucher Express is a Data Processor, responsible for processing your personal data on behalf of the Data Controllers. This site is operated on behalf of Jo Malone Limited by Voucher Express. Voucher Express is responsible for the end-to-end processing of any orders for Jo Malone London gift cards or e-Gift cards (“gift cards”) placed on this site. The personal data you submit when purchasing a gift card will be used for the following purposes: • To fulfil your order and for billing • For 3DS authentication • For risk assessment and to identify fraudulent or suspicious transactions • Enable the gift card payments and billing • Provide gift card support services and customer care • To monitor the usage of the service • To detect, prevent and address technical issues • To provide analysis or valuable information so that we can improve the service For any queries related to the processing of your personal data by Voucher Express in respect to the purchase, use and after care of a Jo Malone London gift card, or to exercise your privacy rights you can contact Voucher Express by email at: dpo@voucherexpress.co.uk, or by post at: DPO, Voucher Express, Metcalfe House, 23H Kirkgate, Ripon North Yorkshire, HG4 1PB. To provide the gift card services Voucher Express will disclose your personal information to service providers, or sub-processors that are critical to enable Voucher Express to manage and fulfil your order, enable payments by the gift cards, and to provide gift card support services. They will only access your Personal Data to perform tasks for these purposes. They are also contractually obligated and responsible for ensuring confidentiality, integrity and availability of your personal data and will not to disclose or use it for any other purpose. The service providers, or sub-processors, are as follows: • Braintree, Floor 1, 247 Tottenham Court Road, London, UK W1T 7QX. For the purposes of processing card payments. • SendGrid, 1801 California St #500, Denver, CO 80202, United States. For the purpose of distributing email communications. • PCA Predict, Waterside, Basin Road, Worcester, WR5 3DA. PCA provide the address lookup service user on our website. • Experian, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ. For the purpose of performing fraud checks. • Zendesk, 1019 Market St San Francisco, CA 94103. Provide the CRM system used for the purpose of managing customer communication by our customer services. • Pipl, 510 Clearwater Loop, Post Falls, ID 83854, USA. For the purpose of performing fraud checks. Voucher Express and the service providers will only retain and process your personal data for as long as reasonably needed to achieve the purposes outlined above. Voucher Express will implement and maintain adequate organisational and technical measures to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure, or use. Voucher Express may transfer the personal data you provide to countries other than the United Kingdom or Republic of Ireland, including the United States and other destinations outside the European Economic Area (“EEA”), in accordance with applicable law. Those countries may not have the same data protection laws as the country in which you provided the information. If Voucher Express transfers your information to other countries, they will ensure your personal data is protected and comply with applicable legal requirements providing adequate protection for the transfer of information to countries outside the UK or EEA. This includes by entering into European Commission’s EU Standard Contractual Clauses or UK International Data Transfer Agreement with the data recipient or ensuring that the data recipient has implemented Binding Corporate Rules. To obtain a copy of the safeguards Voucher Express has put in place, please contact Voucher Express directly.